Jamie Cotton Bespoke Estate Agency Service Ltd trading as Jamie Cotton powered by eXp prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Jamie Cotton Bespoke Estate Agency Services Ltd
Making a Complaint – Information for Customers
As a members of National Association of Estate Agents (NAEA) I aim to provide the highest standards of service to all our customers.
As part of our affiliation with the NAEA we are required to ensure that your interests are safeguarded by having a Complaints Handling Procedure in place which is part of a government organised redress scheme.
The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved internally.
Stage One – Write to the Company (or via email)
Mr J Cotton
Holt Farm, Holt Lane, Romsley, B62 0ND
jamie.cotton@exp.uk.com
Your correspondence will be acknowledged and your complaint responded to within five working days of receipt and an investigation will be undertaken. A formal written outcome of the investigation will provide you with a final view written response within 21 days.
Stage Two – Refer to The Property Ombudsman
If, after you have received a response, and you are not satisfied with the position stated you may refer your complaint to The Property Ombudsman. This referral will be free of charge to you as the consumer. Details of how to refer your complaint are contained on the website https://www.tpos.co.uk
The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.